Today's event was a really good
opportunity for lots of services to come
together to discuss the needs of people
who use ourselves on a regular basis, and to
really understand the client group that we're
working with. My workshop was about a
project that we set up in Cardiff and the Vale about
18 months ago dealing with patients who
come in to A&E and GP after hours and the
ambulance service four times a month or
more. It's a multi-agency project that's brought
together 28 agencies who meet on a
monthly basis, and we look at these
patients and we work with them to reduce their demand
on emergency services, but to ensure
that actually we're increasing their life
well-being and happiness.
I hope delegates take away from today that
it is really important to know who your
clients, your patients are. To really go
and meet with them, to understand what their life
experiences are, and to really understand what their triggers are and why they're using our
services on a regular basis.
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