HM hm...
I feel like that this is going to an very special episode.
I wake up this morning, I'm going to eat a little something that I had brought back yesterday.
And I'm looking at my emails.
Icelandair regret to announce that flight FI335 of May 31st has been canceled.
You will receive an email with your new reservation.
Icelandair apologizes for any inconvenience.
So I'm going to pact my stuff and I'm going to the airport.
Yeah!
Let's go.
Okay, so first I have to go to the bus station which is 800 to 850 meters from here.
So the plan is that I take the bike, I walk to the next street corners,
and then I come back for that one and I walk to the next street corners
and then I get the bike back and I walk to the next street corners.
I'm still at the very begining, it start in a hill.
My apartment is like ... It's the red roof there.
Or his neighbor.
The bike is transporting well, but that!
It's heavy!
I just asked people for help.
They are two and they have a mini van so, I put the boxes in the van
and they come with me to the station.
19 minutes, it was much faster that I thought and really less exhausting.
In Japan, when people see that we need help, they seek to help right away.
Which does not really happen in Norway.
However, if you ask nicely, it's the first people I asked
help, they immediately said yes.
I wanted to give them a little something and they refused.
They are really nice!
It gave me so much help!
Now it's the bus and we're going to go see what happens with the airline.
That's too good, two days ago I was come here to inform me how-is
I was going to leave and I talked to a responsable at the station
to take the payments and then ...
I put my stuff on the bus and then I go see him in joke and I tell him ...
There you want me to pay you I guess?
He told me no.
He says: You're a good guy, after riding all that you deserve it!
So the bus ride is 150 crown.
Well for me it is free.
From here, moving is going to be much easier.
Thanks to this.
That's why I was eager to arrive at the airport.
That's for sure it was the most difficult part.
But with that, I can even bring everything with a single hand.
It's fantastic.
Now I just have to go see Icelandair to find out what's going on.
My first flight here.
Now I should just find the Icelandair offices.
There is like no airport staff and right now there is no Icelandair office that is open.
I'm going to call them.
To redirect your call to the right representative, please listen carefully to the following options.
All our agents are currently busy, please remain on the line with your booking
number and your credit card information, a agent will answer you as soon as possible.
It's crazy how it's not clear.
I just received two emails virtually at the same time.
There is one who tells me that I have a ticket for tomorrow.
Tomorrow from here in Amsterdam, followed by Amsterdam to Montreal.
And practically at the same time, in the same minute, I received another kind of ticket,
but it's so ...
It's so not clear.
This document is generated automatically do not answer it please.
It's crazy how it's not clear.
There I am waiting for 12 minutes.
I have just been told that I was the number 25 in the waiting line, to be answered.
It's really cool it's ...
There is no one at the airport, they send me unclear messages and ...
I'm waiting on the phone really long.
I hate most airlines.
They charge crazy prices and they dont care at all about their costumer.
There is a flight leaving in an hour that can bring me to Montreal.
He goes to Amsterdam and then to Montreal.
He leaves in an hour.
But there I have no answer.
I can not buy it because ...
Because I do not know the reason why the flight is canceled.
If the airplane is broken, or if it's because of the weather, Desjardins pays me another ticket.
Like this one.
But if it's not that, if it's just the company that decided it was not worth
to fly well they do not pay in that case.
So I can not buy it.
Because I see it displayed at 10,000 crowns, it's a bit more than double
the price of my ticket.
But I could go take it.
It leaves in an hour.
Oh, that's stupid.
And there I can not have an answer because that I am waiting.
It's ridiculous, ridiculous.
I have just been told that the desks back Here SAS could take care of Icelandair.
We will go see.
That's a bit pathetic thing today.
I mean that behind me there is about 50 machines to serve people.
And two people.
To serve people.
I do not say when it can help to have machines instead of people, but ...
When you pay so much for a service with an airline you expected...
I mean that when we pay the price we Expect it to be a bit exceptional.
Indeed it is quite exceptional.
I'm reschedule for tomorrow at 10:40h here for a flight with another company, which
will fly to Amsterdam and who will then fly to Montreal.
So I asked him why it is canceled because there are other tickets.
There are other possibilities today to go to Montreal and she told me
that it was an '' aircraft shortadge ''.
I have no idea what that means, but she can not explain it to me.
She tells me it's just that.
She can not explain to me what, it's just that, well there are
planes circulating and it does not have opportunity to come here so that's it we do not know why, but it's canceled.
It's funny that they're not not able to know why.
When an airplane that is supposed to drive hundreds of people to one place, and that
it's not able to come take us, technically you know why.
I just asked Google to translate me what is an '' aircraft shortage ''.
If we read here ...
Okay?
So the direct translation of Google is ...
The flight is canceled due to a shortage of aircraft.
So it's a little what she explained to me.
She told me that there are planes that flight and sometimes some are missing.
What!?
He missed an airplane?
If they had planned a flight here.
They had to do it as a result of the number of planes they have?
No?
Well there the only possibility of flight that I had is actually leaving.
It's really stupid.
I mean that by the time I arrived I would have had time to take the flight.
But they put it to me tomorrow.
And it's impossible that last night they did not know that the plane was not going to come here.
A shortage of planes.
There is not really any other flight I can take.
Apart from the one who is leaving.
I could have taken it.
It's the same flight as tomorrow.
It's the same company with KLM.
To Amsterdam then Montreal.
I could have been here today, and even a little earlier.
But no, it's a stupid decision and I I'll leave tomorrow instead.
That's fine, that's just a day.
Well, where are we now...
Here is my room.
That's what Icelandair pays me to spend the night.
That includes a diner and a breakfast, about the lunch, it seam that it's not their trouble.
I called at Icelandair.
It took about exactly 2 hours before I get an answer and I told them
disappointed I am about the fact that they canceled the flight.
They can not tell me why.
This is because there is a aircraft shortage, that's all they're good at telling me.
-The flight was canceled due to a aircraft shortage, that's the only explanation I can give you right now.
-Is that we receive from the services responsible for that.
-So it's a shortage of planes, so it just means we have to rebook.
I told him that I found that silly they put me on a flight
tomorrow when I could take the same tomorrow's flight, today.
Well well, he was sorry.
When I talked about compensation, he told me that if I preferred he could pay me back.
-If you wish, we can, we can fully refund you
the flight and you can take the flight you want.
Well!
And I also told him that the company that will take me home,
who is KLM, who is a company from the Netherlands ...
They were charging a price that was a lot more expensive than them take a bike then
they sent me an email to confirm that they would repay for that if
send a refund request.
And KLM, to take a bike with them it is necessary to confirm 48h in advance
like we're going to have a bike.
So I called the number at KLM to confirm and she tells me that it's noted,
but she can not confirm that they will take it because there are a lot of
Bike traffic between America and Europe.
So maybe there is no more room.
So she gave me another number which I can call.
But here I am exausted, the airport is just on the other side of the road, I'm going to visit them
at the airport, directly at their office maybe and I will ask.
That's it.
So we go to the airport.
It's crazy it's 14:42, since this morning I I am managing this canceled flight situation.
My impression, my impression is that it there were not enough people on the flight so
they decide that it would be cheaper to cancel the flight.
Well well well.
In fact, the reason they could not not confirm to me if they could not take me
with my bike is because the phone number they put on the KLM website, this is the
phone number of Delta, which sells tickets also for KLM because they are
associates, but they do not really talk to each other.
I can't believe that when you pay super expensive prices for something and that there is such a big
lack of communication it's terrible.
Terrible terrible terrible.
It makes me...
I do not say when we have no service on something that is free or practically
free, but when you pay a lot of money for something, please, it's terrible.
Ah!
How fin it is to talk with humans?
It's a lot easier.
I spoke to the gentleman there, he was Friendly, he already gave me my ticket for tomorrow.
So my check-in is done.
And he confirmed to me that for the bike, I'll have to pay tomorrow morning.
He told me that I could bring everything now, but ...
I can bring my two bags right away, but the chances of the luggage being lost are very high.
Because it is not a standard luggage so it may stay on a wall and be forgotten.
So he strongly suggested me to bring him tomorrow morning.
The bad thing about all of this is that I am still in Norway and everything is super expensive.
36 crowns for a yogurt,
38 for a smoothie,
75 for a pasta salad.
A bag of Doritos, 56 crowns.
Rather then pay too much for a sandwich in a convenience store, I'm going to ...
There seems to be a real thing there and prices are similar.
It seems to be more home-made.
It looks good, a good sandwich at 79 crowns.
Hmm ... He's ...
Edible.
Well, I just have to wait, it's 3:47 pm, I leave tomorrow around 11am I think.
I have time to watch that.
We will look at the details of the hotel.
I feel like it's Scandinavian.
You see the bed.
The two times that ... Or maybe three I booked a double bed, I had two single beds side to side.
What makes a double bed.
There, I really have a double bed, but ...
It looks like...
I have simple covers.
We will watch that.
Eh yes!
Haha !! No but why?
Why are they not just putting a double bed sheet.
They put two sheets of single bed.
Otherwise we have a TV with poor cabeling structure.
I work in the domain it is a professional fault.
Good, a day to spent at the hotel.
With nothing else to do than being in a hotel.
But what could I do.
I want to do something stupid.
The hotel gives me 350 crowns in credit to eat.
I just ordered a plate for close to 200 crowns.
And I'll come back a bit later ...
I want it to be the most expensive for icelandair.
There I just have to wait.
They gave me a little buzzer and when my food is going to be ready I can go get it.
Ah! It looks good!
It looks really good!
It's just that.
It's 200 kroner.
200 crowns.
That means I have 150 left.
But it's completely crazy!
I do not understand how to eat it.
They have as put one.
They have like put a slice of bread that they sliced below and half a slice
of ordinary bread on the top.
It's weird.
It's good, but it's ...
No more than that.
Let's say that if I had paid the 200 crowns that Icelandair pays ...
I would have been disappointed.
It's good it's ok, but it's nothing extraordinary.
And it's expensive.
And from what I understood, it's a question taxes.
But it must be said that Norway is especially a country that is interesting to visit for
what we can see.
Not for what you can eat.
It's all stuff we know, but ... More expensive.
We're better off getting a grocery store and to do something to eat rather
than going to restaurants and getting ruin for nothing.
Good! I'm on my way to take my second dinner.
I just stumbled upon an article from La Presse which explains that there is a law in Europe that
requires airlines that have flights over 3500km to compensate all
their customers with 600 euros for any canceled flight or postponed for three hours or more.
I think I am an eligible candidate.
It's funny, though, that when I told them about compensation they tell me
that ... we totally refund if you want.
I think we have to talk to them about the law so that they remember it otherwise they forget it, it's funny huh.
Oh oh oh!! Ah, it's looks really good!
A fish and chips.
But that one seam really good!
Let's taste that.
We start with a french frie.
The fries are huge!
Seriously it's huge.
However here, they have Heinz Ketchup.
And in Norway, I discovered another kind of Ketchup.
The other day when we ate pasta Ketchup, I doubted a lot of the result
because I had in mind Heinz ketchup.
But, the ketchup the one that the bottle is marked Norwegians favorite,
he tastes the tomato.
No, but let's say that Heinz ketchup, it does not really taste tomato.
It tastes more vinegar than anything else.
The other, he tasted tomato.
It's like a tomato puree.
It tasted that.
In the form of Ketchup.
But, I'm really going to remind them to give me my 600 euros.
It really looks like it's a European law.
It's frustrating.
The article said that only 2% of customers who are victims
of these cases that receive their compensations because people do not know their right.
I already made a capsule not so long ago to explain where I explaine
how stupid it is to sleep in hotel.
I have not slept yet, but already I can say that ...
A hotel is better than cheap stuff that I caught.
But it's really not worth the price difference.
I mean, if I had to pay, even though it's better, I'd rather sleep where I slept last night.
It does the job.
Unless you really have a lot of money and not to know what to do with it ...
It's completely ridiculous to sleep in there.
Yes it's better, but ...
It's not worth what it is, it's crazy!
Oh no! I do not dream.
Oh no, I can not believe it.
Oh no it's anything.
Yesterday I had a flight with Icelandair, to go to Montreal, my flight was canceled.
It has been postponed to today with a other company, KLM.
With a different path.
I get up this morning, the first thing that I do it is that I look at my emails,
and what do I see...
Both times it's my flights from here that are canceled.
What it is serious?
What are the chances?
But here I am next to the airport so I'll go see what's going on right now.
Whatever.
Serious what are the chances.
Two flights, in a weather like that, canceled.
Two flights with two different companies, two big companies, I think.
Icelandair may be less, but, KLM he I think I see that often.
I think it's big.
And again they do not say why?
We could not.
Oh sorry, we could not pick you up.
At least today I have a reason for why it is canceled.
It does not change the fact that I'm stuck here, but I have a reason.
My flight is canceled because in Amsterdam at this moment there are big big storms.
So there are plenty of planes stuck on the ground, it creates delays and the plane is not able to leave.
It is stuck in Amsterdam.
Well here in the background I go back to the hotel and I am waiting to get news by e-mail
They are speeding up the process that they told me.
Not very comfortable.
I'm at the airport, with all my stuff.
I received an email from another company.
From SAS, to tell me that I had a ticket from Bergen to Oslo.
Except that Montreal is there and Oslo is there.
So it does not really make sense in my opinion.
Oh yes, the other thing.
My flight leaves in an hour and twenty minutes and there, I'm waiting here.
Well, there's something new, I'm still at the counter.
I seem to be in a complicated case.
To date I am going to Oslo, followed by Paris, followed by Montreal and I will arrive around 20h20 tonight.
But here the complication seems to be my luggage.
Good! I'm waiting for my plane who leaves in 25 minutes.
I will do a lot of transfer today.
But I must say that the way that KLM manages the situation is clearly superior to Icelandair.
I mean, yes, I'll have to take three flights.
And in addition to Oslo ...
Right now I only have one ticket that allows me to go to Oslo.
So in Oslo, it looks like my luggage will go to Montreal directly,
but returned to Oslo, I'll have to redo a check-in.
If I'm not mistaken, I transfer with Air France.
That means that KLM found a flight from Oslo in Montreal today, which was
not possible to do with other company from Bergen today so they have
paid a ticket to Oslo, so I can catch the trip that brings me to Montreal.
I'll be arriving later, but at least they had a problem, they reacted quickly,
they found me another flight, I will arrive a little later, but they handled the situation.
Because, Icelandair could have done the same thing yesterday and I would be home already.
But it would not have been a good story to tell.
Oh no! Thank you, Icelandair, for your shitty service.
It allowed me to make a beautiful capsule.
Well, I'm now at Oslo airport.
I could not film through the window because that I had reserved a window but
There was someone else who also had my seat.
So they overbooked the plane.
It's amazing, a canceled flight, two flights canceled, an overbooked plane.
Ah! There I am trying to do a check-in without leaving the secure area
to take my next flight.
Otherwise I have to go back with my luggage and as I have a lot of electronics it's
a little more complicated.
Me, there's something I can not wait to see.
When I select airline tickets, I always arrange to find the cheapest.
Because in the background when we buy a plane ticket we pay to sit in
a bus flying for a few hours.
That's all.
I just checked the ticket price that I can buy right now, and I checked the same flight at later dates.
It is the same price.
So it's not more expensive right now because that he is at the last minute.
My ticket I paid for Bergen to Montreal, it cost me something like $ 800.
Right now I'm in Paris, I'm leaving in Montreal and the price I see here ...
2246 Euros.
That if I convert it is 2246 multiplied by 1.52 it's $ 3413.
My ticket was $ 800 so it's 2600 more.
Which is four and a quarter times more expensive.
4.25x more expensive.
I can not wait to see if ...
What can justify a ticket is 4.25x more expensive.
Haha !!
My expectations is that it will be the same like all the other flights I've done.
It's my expectations.
Ah! It was almost four weeks that I had not driven.
It feels good!
But there is something that disturbs me, it's dark!
Haha !!
It had been so long since I had not seen that.
No, but black like that, I'm not even not sure if it was black like that
15 minutes in Norway it's crazy!
Thank you very much for watching this video.
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Enjoy!
Salut!
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