Upsell to party hosting, what does that cost?
We're going to talk about that today.
Hi there, I'm Angela Brown and this is Ask A House Cleaner.
This is the show where you get to ask a house cleaning question
and I get to help you find an answer.
Now, today's show is brought to us by HouseCleaning360.com
And did you know that HouseCleaning360.com
connects house cleaners and professional organizers and pest control services and painters and
people that service the home, with the homeowner.
And did you know that you can find people who host parties and people who will help
you decorate for the parties and people who will help bartend your parties on HouseCleaning360.com?
So check it out, it's an amazing resource for you as a homeowner to find somebody to
come help you.
If you are a house cleaner or you have any of these other home based businesses, this
is a great place for you to list your business.
All right, on to today's shows, which comes from a house cleaner who is going to upsell
her service to party hosting.
Here's her question.
Speaker 2: Hi Angela.
My question is, I have clients I've been cleaning for on a regular basis and they have asked
me if I would be willing to host a Passover party for them and they want to know how much
I would charge for hosting services.
Since this is something outside my typical scope of services, I'm not sure how to go
about charging for hosting, so any advice would be helpful and appreciated.
Thank you.
Angela Brown: All right.
I love the fact that you're going to upsell your services to part hosting and that you're
going to help these people with a Passover party.
Now, what to charge is really going to come down to, what is your time worth and what
have you agreed to do for this particular family?
Now, I'm guessing the reason that they're hiring you is because they already know, like
and trust you and they expect that you'll be an extension of their family when you are
representing their Passover party.
So, what to charge?
It's entirely up to you.
You could go with your same cleaning rates, or you could decide that you're going to charge
a flat fee for the entire evening.
And then you have to determine and agree with the family just like you're doing a walk through,
what are the terms and agreements of the event?
Will you be serving drinks?
Will you be serving food?
Will you be checking the restrooms to make sure that there's toilet paper that is stocked
and that if there is any stuff or debris that's left around the bathroom, that you're going
to tidy that up during the party.
Are you going to be bringing gifts in?
Are you going to be making a note of who brought the gifts in, so that there's a list for thank
you notes later on?
Are there any clean up tasks that you have agreed to do?
Are you going to be being a busboy and taking dishes and cups and glasses off the tables
or off the counters or wherever the food is going to be served?
Are you going to be cleaning up when everybody goes home?
And putting food away and cleaning out the refrigerator to make sure that there's room
for the extra party hors d'oeuvres or what have you that were left?
Will you be giving people a ride home if they're too intoxicated to get in their own vehicle
and drive home when the party is over?
These are all add ons that you can add on to your party hosting as part of an upsell.
So, it really determines what are the agreements of your arrangement?
And how much are you going to charge?
Because every little thing that you add, and you can just make a running tally and say,
"I will do all of these things for this amount of price."
So, instead of standing there at the door and just welcoming people, like, "Oh, hi,
may I take your coat?"
Suddenly you have provided an invaluable service that is worth so much more money.
And the higher you raise your tab, just like you do at a restaurant, the higher the tip
if they give you a tip at the end of the evening.
So, you want to make sure that you know what it is that's expected of you.
You want to make sure that they know what is expected of you and you want to agree on
a price before the party begins.
Then also ask them, what would you like me to wear at this party?
Not specifics, but do you want me to wear casual clothing.
Do you want me to be in party clothing?
What is the appropriate attire for your party?
And you may need to go out and buy a new dress for that.
If that's the case, you need to factor that into the price for their party.
The next thing that you need to factor in is how are they going to pay you.
Is this going to be on a credit card?
Are they going to pay you the next time that you come to clean their house?
Will they be giving you money at the end of the evening in the form of cash or a check?
So, you need to make sure that all of those details are worked out, because believe it
or not, this is another job.
This is another job with all of the same boundaries, all of the same rules and all of the same
regulations that come with your house cleaning business.
So, just because it's a little bit different, and it sounds like it's a lot of fun, doesn't
mean that the rules don't apply.
They all still apply.
So, what you charge, I have no idea.
I have done parties myself in the past and it was a flat fee for the evening and I did
make a whole list of things that looked like, "Gh my goodness, you can't have your party
without me, because look at all the things I'm going to do."
And then, here's what happens.
The next time they have a party, they think in the back of their minds, they can't have
a party without you either.
So, then they've got to call you back for next year's party and the year after party
and every annual party that they have, they think they've got to have you because you
provide all this value.
All right, that's my two cents for today.
Good luck.
It sounds like so much fun and I love the fact that you're upselling an existing service
that you have.
All right, take care, and until we meet again,
leave the world a cleaner place, than when you found it.
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