Have you ever been window shopping?
Just looking in the windows of stores...browsing?
Did anything from the store ever just...follow you around?
You're browsing for a new hat and see one you like, but pass it by.
Then in the video game store next door the hat is just...sitting on the shelf?
And in the clothing store after that.
Looking at you.
Following you.
Last episode we talked about advertising, and the long history of techniques for getting
us to buy things.
In today's episode, we're looking at what happens when those techniques move online,
where you might be followed much more than you think.
In the olden days, before online shopping, stores didn't know what you were looking at.
They couldn't track your shopping habits and then place advertisements for stuff you
like wherever your went.
Hats were just hats; they couldn't follow you around.
Traditional advertisements were contextual, they were put in specific places – or contexts
– where advertisers expected people to be.
Commercials during must-see TV, billboards along traffic-filled highways, pages in popular
magazines.
Places with lots of eyes and people with nothing else to do.
Advertisers had to jam all of the persuasive techniques and logical fallacies they could
into expensive ads, and then HOPE the right people would see.
But that was before the internet.
And smartphones.
And social media.
And geolocation and cookies and pop-up ads and ad blockers and…
Yeah.
It's about to get scary.
[Theme Music]
Old-timey advertisers didn't know who would see their ads, and they also didn't really
know how well they were doing.
Put up an ad for soda right by a high school, and maybe they'd have a rough idea of who
walked by it everyday.
But they wouldn't know how many kids actually bought soda.
It wasn't a total guessing game, but it wasn't a science, either.
Because of this, advertisers targeted different groups of people, or demographics: teenagers,
older men and women, business professionals, families, white people, black people, Asian people.
Still, these groups are pretty broad.
You could place an ad with a TV show that drew mostly female viewers or a radio program
that had mostly teen listeners, but you couldn't get too specific.
So, ads had to be broad, too, and the products being sold were incentivized to be one-size
fits all.
Anything too niche for a wide audience couldn't afford to spend money on big, broad advertising.
Since the birth of mass media, advertisers have been looking for better ways to do this,
to make sure their ads hit just the right people.
Enter: the internet.
In the early days of the internet, the ad world, was still just like print or TV advertising.
Ads were created to reach as broad an audience as possible.
First came display ads – and like print ads, they'd just sit there on your screen.
And quickly advertisers tried to gussy these up: pop-ups (the worst) and animated ads.
Everything to get attention.
But the real innovation was turning ads into links.
What happens when an Ad is a Link?
It's convenient.
See an ad for a hat.
Click.
Bam – you're at hatstore.com.
But that also means hatstore.com can COUNT how many times that link was clicked.
Advertisers no longer had to estimate how many eyes saw their ads or what they did in
response.
And for a while, the click-through was an unstoppable measurement tool.
This brings us to: the web cookie, which made these ads even stronger.
Cookies are like little breadcrumbs that websites and apps place on your device.
They follow you around the web and report back on your habits.
Suddenly advertisers could track who was clicking on those ads and where they'd go next.
Did they browse the site?
Did they download a coupon?
Did they – [gasp] – buy something??
They could figure out who those viewers were, their shopping habits, and even what their
life was like.
Pre-cookie, advertisers put their targets – that's you – in pretty broad demographic
buckets, but now they could narrow that immensely.
Ads can target just 18-24 year old women with an interest in science who live in Brazil
or 34-45 year old men who like soccer in Canada.
This is called addressable advertising, sometimes referred to as behavioral targeting.
Take a look around this video.
Are you seeing any ads?
If so, are they things you're interested in?
That might be because YouTube is using cookies to display what it thinks you want to see.
Your recommended videos work that way, too.
Every time you use your phone or computer, you're leaving data breadcrumb trails.
The websites you visit log your IP address a unique set of numbers used to identify your
computer as you browse the web.
There are other kinds of unique identifiers, too.
They can track what kind of device you're using, where you are, how fast your internet
is, who else you follow.
All kinds of stuff.
You may be thinking, "Isn't getting better music recommendations and seeing actually
relevant ads worth a few cookie crumbs?"
The problem is, the websites and apps you do trust to use your data trails don't keep
it to themselves.
Let's take a deeper look at this in the Thought Bubble.
When you open up a new app or website, or login to a social network, you'll often
come across some Terms and Conditions.
Sometimes they're called Terms of Service.
These are the rules of the road.
The company is telling you what you can and can't do in the app – like use it to commit
a crime, or share stolen work.
But they're also telling you what they will and won't do.
Most of the time when we create a new account like this, we just check the box to accept
the terms and conditions and move on.
But companies know we don't read those ridiculous documents.
Research even shows it would take us 25 days each year to read all the things we agree
to.
So, more often than not, we're actually consenting to a lot of stuff we probably wouldn't
if we actually read the darn thing.
For example: Instagram.
You think you're using an app to share photos with friends and chat with them.
The app's Terms of Use say:
You can't post sexually explicit, violent, hateful, or discriminatory things on Instagram.
You can't steal someone else's login, or use your account for illegal purposes.
They have a right to kick you out if you break the rules, like spamming or threatening others
or stealing someone else's photos.
Ok, that makes sense.
But their Terms of Use also say
If they do want to kick you out, they can do so without warning.
And afterwards all of your photos and data and comments will no longer be accessible
through your account.
Despite their Community guidelines, they say they have no official obligation to take down
any Instagram content.
They don't own your content, but you DO grant them a "non-exclusive, fully paid
and royalty-free, transferable, sub-licensable, worldwide license" to use your content.
In other words, they could use your photos however they want, including selling them
to third parties.
Doing so would be a big breach of trust, so they probably wouldn't.
But they could.
They use analytics tools that collect information sent by your device, including the web pages
you visit.
And they may use "device identifiers" on your phone to track your browsing habits
to serve you personalized content or ads.
With Instagram or any app you use, with the right clause hidden in all that legal jargon,
your info can be sold to third parties, over and over again.
Then, advertisers can sell you more, better targeted ads.
So when you absent mindedly check the box to accept god-knows-what terms and conditions,
you're often also signing away your right to privacy.
Right now, that info mainly goes to advertisers, but you can see how our ambivalent attitude
around privacy could make us vulnerable to bad actors.
Or, say foreign influence on things like...you know...presidential elections.
Thanks, Thought Bubble.
Data tracking isn't just used to serve you personalized ads, either.
It can actually determine what kind of content you see elsewhere.
When we browse Amazon or Netflix, they provide us with suggestions based on stuff we've
already seen.
These recommendation engines, in a way, are advertisements.
It's showing you one show or product over another and, by extension, hiding others.
The companies that use them certainly say they're just being helpful.
But these can actually limit our options, and keep us boxed into the things big corporations
want us to see.
There are many different kinds of these low-key ads.
But two really common ones are easy to overlook.
The first is sponsored content.
Sponsored content can mean anything from an Instagram post to a documentary, that an advertiser
paid to make and publish.
It may not be obviously selling anything – like an article about taking care of your car,
but paid for by a car company with its logo at the top.
Or it's that weird list of outlandish, tabloid-y articles at the bottom of a more reputable
site – like "you'll never believe how they died" with a picture of a celebrity
who is definitely alive.
These are particularly hard to pick out, because publishers like your favorite magazines and
websites, will place them alongside their own original stuff, the editorial content,
so they blend in.
First: Learn to distinguish between ads and non-commercial information.
Look for phrases like "sponsored content" "native content" "advertorial" or
"presented by brand name here."
Celebrities and media creators may say they're "partnering" with a brand – that means
they've getting money to promote that brand.
Even when you Google, scope out the tiny green "ad" in a listing that shows they paid
to be at the top of the list.
Second: if nothing else, remember this: when something is free, you're the product.
If you're sitting through ads to watch a video, or scrolling past them on Instagram,
that's the price you pay to share photos and make vlogs shipping Kate Winslet and Leonardo
DiCaprio IRL.
Check through all your online profiles and see how much info you're giving away.
Head to the settings on your phone and turn off geolocation features and microphone access
wherever you can.
And next time you create an account, think twice about handing over any personal info.
Create a dummy email address for that stuff if you have to.
Finally, know that nothing ever goes away online.
Sure, the internet may forget about your embarrassing photos and Snaps may "disappear," but
when you're online, you're being tracked.
It sounds scary because it is.
The best way to navigate this hyper-targeted media environment would be to, well, log off.
Forever.
But we know you're not going to do that, that's why you're here with us today.
The next best thing is to be hyper vigilant about what information you share online and
minimize it whenever you can.
Be wary of anything that seems free, because chances are you're paying for it with your
attention and your life story.
Right now, the biggest internet and tech companies make the rules, and we all follow along because
we don't like to read long legal documents.
But, with any new technology, there are organizations and policies that try to reign in the power
of big players like Facebook and Google.
Sometimes they're successful, and sometimes...not so much.
We're going to learn all about that next time on Crash Course Media Literacy.
Until then, I'm Jay Smooth.
See ya!
Crash Course Media Literacy is filmed in the Dr. Cheryl C. Kinney Studio in Missoula, MT.
It's made with the help of all of these nice people, and our animation team is Thought
Cafe.
Crash Course is a Complexly production.
If you wanna keep imagining the world complexly with us check out some of our other channels,
like Sexplanations, How To Adult, and Healthcare Triage.
If you'd like to keep Crash Course free for everyone, forever, you can support the series
at Patreon, a crowdfunding platform that allows you to support the content you love.
Thank you to all of our patrons for making Crash Course possible with their continued
support.
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