ALG Property Academy presents This Week In Property. Stay current, relevant and
up-to-date in the world of property investment. Learn from the UK's leading
property professionals and grow your property business. Hello and welcome to
today's episode of This week In Property
I'm your host Richard Swan and in today's show we're going to be tackling
the subject of people. As in: dealing with people, managing staff, outsourcing
connecting, all sorts of subjects round about people because it's something we
have to deal with. And to get stuck into that very important topic oh it's find
out who our guest is today. I had her on the show a couple of weeks ago. The legend
from platinum from ALG. From deepest darkest Englandshire; we've flown her up. The
lovely Jan Alexander good morning Jan good morning you're all good very good
thank you and touch that you have the very elated for the subject don't tell
you with your experience in the corporate world a vast and varied
experience as well they'll say there's one or two people you have to deal with
and have to work with so I think one of the cliches this often brought up as the
business would be a dawdle if it wasn't for staff and customers it's like and
what are the the of people and the people listening endless no youth Ausmus
all different levels of the Germany different paths in the Japanese mob a
complete overseas just listening and and want to get involved with property some
people being along the truth maybe you know thirty forty years as property
investors who knows but they all have to deal with people that might be the
perfect team and they've got the part of the deal worth it because that
accountant the tax advisor the lawyer and so on
it might be staff MEP actually people under them because the belt the a
business option where they are dealing with staff they've got people on the
main office and you know they've gotten deal with the social media stuff for
they've got them doing all the admin for the portfolio
who knows we're taking pieces actual employees of them you know a
be customers from the point of view of investors you know be we seek to get
funds from investors that we can then you know joint venture with that kind of
stuff there's a whole area that we have to deal with people would you see that
it's key that it's one of the key skills they have to have to be successful yes
most certainly you have to become a people person or people but you have to
also feel that you want to meet people you also recognize that everyone is
different mmm that's why I think to have a self
skill of understanding people may be a gain the intuition thing you have to
really create or build your experience of people because also they have all
different kinds of reactions but if you if you structure or understand how
people operate say in a business environment I think you can really crack
how you speak and how you approach people for instance the key element of
success with people is is the relationship side you know you cannot
assume that whatever you need is going to happen in the first meeting right you
have to really think about perhaps having an initial meeting and maybe even
listening to what they want understanding their problems but then
you are the one that's in charge of this of helping them achieve what maybe they
want to achieve through or if you want to achieve as a business person so you
need to say okay that was all great we've made a really big step could we
meet again next week because also you know if you go on too long on the first
meeting it really does have a dive if it has a it has a it has a pattern of
rising and then falling you know you need to also regroup we Bri prepare for
your next meeting and also think of it as not just a casual conversation you
need to achieve what you need to achieve out of it right so there's a structure
there yeah yeah yeah there is you don't have to say what that
structure is you know what it is so for instance if you if you're looking at
your power team you want to maybe think about okay an accountant mm-hmm would
that be a good start definitely yeah let's go yeah so my my
my world is of image you know I need for myself to present myself with first
class approach and it's usually over the top but that's good because people get
an element of surprise because the majority of people don't approach
meetings with any kind of shake hands I'm here for a purpose you know they
they sit down and they they haven't thought it through they haven't got
their list of agenda you know that they want to achieve and discuss that is key
so you are looking for an account and he's also squaring you up yeah so he
doesn't want to take on anyone who's not of the right level yeah so this is an
out of comfort zone approach with an accountant as opposed to say a builder
where you can perhaps have a different kind of approach so you you you rock up
it you know you shake his hands you've got the appointment and you know what
you want to talk about know and you know also that he is a tax a property person
you've already done your digits on you haven't just drawn him up the other
pages or something of course you know who this person is
so you need to impress as much as he he won't want to impress you because
obviously it's his business yeah but this is probably one of the
most difficult relationships because also you've got to make sure it's a
growing one you know if you're gonna need him really for your business and so
therefore you need to maybe have an approach where it might be formal
initially but you need to be creating a relationship a level where you can feel
you can communicate you know if that person doesn't give you that chemistry
back then he might not be the right one you have to consider that that you might
meet somebody and say he might not be for me are you
talking even if he's got the actual skills the technical skills the
accountancy skills it's just not a good fit there's a lot of good energy between
you're not a good relationship to the longer tail is it that kind of thing
well I'm not saying it's a black-and-white situation but he may
have staff of course and you know you need to know that that staff is there
you meet the people you asked to meet the people who are going to do your your
the work for you you need to visit you know you need to get into their business
as well you know so that you understand and get a familiarity I mean it's all
very well isn't it you want you want what you want you want the figures you
want them to do your job for you but you know to get a good job done is it's much
better to approach all of this power chain thing with a person with a
personal a kind of approach that's the right way and you're building on that so
really when you come to call a favor or something that you need quickly they're
gonna say oh okay yes no worries they know yes oh you stood out as one of
their clients of you right I was a good person to be down look you I was at be
first in the queue right but with some that netsensor my father my kids he
always kept that clock fifteen minutes fast really should but you know all
these kind of quirky things they they they make you who you are but really in
general terms from the business part but I've seen people come to meetings and
not prepared mmm that's the main thing so you take the accountant right to the
next party member might be the Builder okay so that's the opposite you still
need to do your work you you you still have this thought that you don't quite
believe what are you saying you have to just out sure because they're gonna sell
themselves don't take it as face value you know if and from that perspective go
and see a number of build no but in each case so that you can make
a comparison it's mics it's like selecting staff you know they won't
present a CV but they will have had pictures maybe all a history yeah would
you have even asked to see something that walks and publishes real
I actually test their comfort zone do you yes I do I say but I'd love to see
where where was your last job it was your favorite job what was the best
thing you did you know sir really reach out because they you don't
have to employ them unless you want to yeah you know so let them work for their
job yes that's a great main set position and alayka only going go yes yeah
because I feel like you know I stand above because I'm paying you money if
you prefer or alternatively if you're providing me with a service then I want
to know what that service is because if you fall down I'm not going to keep on
you so I would have a get out course if the works no good that's it yeah I've
been on some poor I mean I'm not black and white as it is as it goes but I do
believe the standards no so it's no good having you know 12 to out of 12 builders
in a row you're probably only gonna get maybe two that will suit and that's the
same with recruitment you know you get so many CDs you get so many of this and
that and there's not many that fit in though yeah I like the questions you
have given them Israel what was your favorite job who's your base job thy
something that's really going to put them in the bike first at whoa never but
I start before you I'll Ogoni just naturally stand out from the code and I
can I question it on you yeah you're right there's so many people that will
either just pick the boat and go with that yeah Oh there'll be another group
that ball pink back the Builder from just courts are you get here's my job
I'm gonna send it to see well those first course I don't really pick a
cheapest I'm gonna pick another one then there's some about but more clever and I
actually asked you so can i for one of your clients can I see one of your jobs
but yearly you're then even pushing out a whole other label
yeah you know you're talking to them one on one okay so
what's what's the biggest challenge of hood wish your favorite job to unit me
nice good Amy didn't think Nathanial remember you only well I always aim to
be memorable and yeah a builder is they give you a quote right well I want to
break down don't give me one of your vhe kind of hazard pay for fits I want to
know what that float is and please give me the lot yes you're not going to do
that then they're not for me because yeah also we haven't done it that way
yes exactly dizzy I just packed a number in here so you're trying to trip them up
in some senses not really but you know you don't need to know that they are
standard with it but then I'm tackling it from a very fierce approach in a way
because in the corporate world you know you have to be sure who you're getting
well but why not test it out this way yeah you know there's too many people in
the world they're doing things and they don't do a good job
mm-hmm Oh wake up you know so actual staff if I use that to people under ISM
not me no but do these any employees you know maybe to someone where that's built
the property business that they've they've got people working for them if
maybe you know employ some people this do know that I've met none of the office
and home office wherever there's are certain things we need to be late when
we've got actual employees of source of the people as in ways we should handle
them the best thing I think about employees these days is to create a team
a team element of each dynamic we're of the group realizing that they're skilled
at this this and this and bring them all together you know and in a sense
obviously you need them to respect you so you need to maybe give to them the
same as they're giving to you living in some sense is obviously different what
you give to them but it's like creating the team element because that's what
work best people like to be long you know so that's why you think yeah this
yeah so for instance they're in different places that doesn't matter you
know you can combine any one you know in any ways they need
you have two or three one or two but at some point always join them up together
make them feel like they're worth that they're worth something right it is
quite a secret because in a sense of motivation motivation of staff is key to
them retention right totally I also you know
it's even more so if you're building your own company and you're employing
them yourself you don't need them to dedicate to you you know so you need to
create some kind of relationship around them mm-hmm oh my god I actually feel
the ball I'm not just doing a B and C for you the X nu of T yeah that's a new
company's team your company's trade yeah link up and finding the right people so
efficient you spoke about feeling that he Boulder fainted on each staff they
people to work with you and be a part of that team do you have a main set of
philosophy and who you do that do you you know I would we do receive ease
first of all and then I meet them or I try them over a couple of weeks and then
I take them on push your angle the earth when you bring Emily I prefer not to try
pinklao to prepare to do it the same as like you you look at this if it's an
office space like a bookkeeper or someone someone you need to help you for
instance you need them to really approach you properly you don't want to
loose kind of member of staff you need someone who's gonna appear professional
you know who's going to really show you that they're good so that starts with a
CV tell me about what your background is so if I was booking a bookkeeper or an
virtual or something I want to know what their experience is and then I would
want to have a conversation with them in the form of an interview right nothing
that's terrible that so that person's gonna convince me that
they are long for me if they don't do that then it's enough right because
there's so many come so much competition out there now you've got a we get out
and so what you would do then is once you select somebody then you give them a
month say let's let's have a start let's try for a month after that because
then they feel they're on trial they're going to do their best
yeah it's not three months like in the court for sure you're giving them a four
week period which you'll pay them for you know and then you know at the end
whether it's a no and if it's a no it's a no see you're back to square one
because you can't afford to waste time on all of this taking people on board
just in hopefully it's gonna you have to have a structure you have to really
appreciate that you know this people want to work for you if you have these
guidelines around and you have like not rules but this is the way I like to work
this is the best way they have respect for that kind of thing you know and if
they're not up to that then that they're not the right person
right I mean if you're going to take your company to a relatively good level
you need good standard don't start with stand I don't I mean I love to train
people I'd love to make them nurture them and if they show potential and love
that but they have to really show me that that is possible and you I've had
people begged me to to start come on I'll be the best person you've ever had
and and I've smiled and given them a chance because it's quite good to do
that yeah you know but you have to want to do it mm-hmm you know if you if you
don't prove yourself within one month then this is our Green Man today and you
put it in writing so yeah we've all got problems for the
problems to deal with so when it comes to that when we when we have things with
our staff just they haven't dialed or there's been a problem or we just want
to understand exactly where they are because we're not being
maybe not God we feel as after slopping a little and below standard you
mentioned about standards earlier how do you approach that how do you tackle
those situations I think you have to assume an assumption is probably but to
them that they have got a problem that may be personal right now I wouldn't say
that I would just ask lets her go and have a coffee
let's go and chat about this you know just get them on the straight and narrow
again so they're not feeling so emotional it's so worth it to spend time
with them yeah and if they if you're fact if they valuable to you then you
should do this right you know so I found in two recent examples that I've done
this one lady she was she had a very very unfortunate thing happened that
many women young women can happen to but she still came into work but that I
immediately saw something was wrong right you have to spend the time so go
have a chat see how she is she had to go if you if there have to go if they have
no don't mean leave the company cheat she has to go and get herself together
yeah so let them do that you know don't give them that time because they'll give
you so much fat that's what it so as an investment you're doing doesn't say
you're getting up like every summer this they're really gonna show up for you
because of what you've done yes a they are and in some senses it's
quite good to have a staff member open up if they feel they can will want to
wear as opposed to you saying oh go and sort yourself out when you feel better
come back no it can't do that frayed I'm quite caring believe it and I really do
have a bit a lot of people respect myself because if you want them you must
make the effort to keep them mm-hmm it's not a one-way Renee
exactly huh I think that is the way around it now I mean I've counseled a
lot of staff and you have to imagine the value of that in a very long day of
having to do tasks and everything if you're there to help not only on the
career side but they'll come to you as well for other reasons so it's a whole
picture also you go to somebody yes it is and I'm not saying it takes forever
to do this it's only periodically that this happens but it's probably worth
actually timetabling a regular like every month say to have a face-to-face
like a coffee or something how you feeling what do you think proms are but
how would you see any provements get their point of view make them feel
they're giving you their point of view right yes that you are going to listen
to them yes certainly and especially if you action something that maybe they've
suggested you send their feeling involved because time and time again
this been certainly members of staff would say oh I wish it was like this why
doesn't she do that you know so this is your chance to actually take in that
person take them into you know everything that you're doing trust them
openly trust them give them everything that's possible because you are
investing in them as yeah yeah and and if for any reason it doesn't work out I
have not experienced anything that hasn't worked out in some way then
that's the way it is I mean we start staff members now don't stay as long as
forever but all you want is quality yeah you know you want quality commitment you
know those standards are good I just learned that's a flaky caught in
something you know I would definitely take my ladies out for lunch or you know
or whatever something to help them relax in every every so well right and and I
think it's this is the relationship thing well you know and it's worth it
other thing is I do think that when were when we're building around
business we are also building a brand for ourselves and that involves treating
staff well and believe it or not that spreads ah yes of course no such a good
we're looking at the angel brand your reputation yeah you are yes because you
never know you become big you could do anything
word-of-mouth is powerful and it can it can achieve for you but it can ruin you
yes and put doubt in people you know so you need to be thinking about the
relationship side of people oh my god that's excellent
there's our last clip of people want it touch one with you though is that the
belt those their kids and so Leo's the stuff you know you know is a to be thing
yes but mostly they are stamping to you the seventy you you'd needs giving you
service but of course there's people that we self as customers I feel like it
maybe the sailors of homes that we are you know trying to buy and bring it to a
portfolio maybe the people are coming along to a level of service
accommodations that are setting up it could be
investors we actually you know working with people and pulling in their money
and we are double-dating a service to them or maybe building in my portfolio
etc as a different way of working with customers working with people who are
their expectations from us or is it the same thing this seems I called you in
the same relationship I do think I don't nothing's the same right but if I use an
example I've got two houses in Oxford I had a manager who's managing that for me
now that's it's it's my investment but effectively she's my member of staff you
know so that that also is the same because I need to build confidence in
her about my stance my standing point and then vice versa and we are doing
really well and we haven't even met yet yeah we will meet shortly because they
are not going to be automatically ringing you for things that you need or
what whatever it is unless again the relationship has been built and and
it's not about tackling them it's about sometimes sitting back and waiting
because if it's doing things for you they're going to approach you and that's
your chance to make them feel that they're doing well right and thank you
so much I only appreciate this but you know if I
have an idea what do you think you know so gain involving them so it's still
it's still a similar thing yeah okay that I start to ething yeah breaking
reservation people you are you are very much because also in the process again I
think like probably others and it's a people game and people going to speak
and and I want to I'm getting to know all of the people in Oxford I'll be
going up there soon the game and I want people I shake their hand and I want to
talk to them about well how you gonna help my business so yeah word of mouth
from this property manager she needs she will be telling them yeah so it's it's
it's it's all going to go round you know see you need again to present this image
of you know who you are and what you're trying to achieve and I I want to
involve you behind us excellent yeah well no I show you on
your mentioned there one of the focuses you are really going to have a service
accommodation do you view your customers your tenants are certainly you provide
me my service or is that a separation you're going to purposefully separate
yourself from the end customer and you want a manager to deal with that all the
time we just saw something there but yes yes a well at the moment certainly I've
got the management company doing the apartment in Canary Wharf right so there
is probably no need to greet sort for cleaning the in my perspective no for
someone else on you know the letting agent kind of level of course that's
their job they would do that but I want to stay on my business up so I need that
valuable time so I it's worth it to me to pay a percentage to a management
company so that they do that and especially if it's already set up
because management companies do have set standards as well yeah different ones
I'm noticing different standards different companies and it can really
work for you yeah now eventually with my website coming on
board I will be able to take an element of control but the moment I'm not ready
to do that right because I want to scale up mm-hmm but it's possible - to change
your way of operating the company but you need to take a stance as to what is
the value that creates your company it's built yeah that's where I'm at at the
moment Oh fantastic fantastic people so key to
so many areas of our business and also one of the biggest risks and the biggest
headaches the biggest problems is there's well within your worth I loved
all the tough but she gave there that was tremendous a very hopeful for our
listeners really appreciate it thank you yesterday who has been John Alexander
she's flying about she's not flying off she's going to be jetting off for their
some of our finest railways and first classes ever don't you maintaining your
standards yes I'm getting I'm getting a little better stop Donkin know if you
would like to connect with John and get in touch and maybe he'll be along live
in your own Germany go to this weekend proko.com and check out the show notes
for this episode you'll find all of Jan's details there along with any of
the links and resources we've mentioned in the show
two other links a monetary then aog property network calm if you're looking
for high level networking events in your area and also
elg property academy.com and there's tons of free resources on there if
you're starting your property Johnny or you're just looking to scale it from
above then that's the place to go thanks all for today I've been your host
Richardson and we'll see you in the next show
hey LG property Academy presents this week in property
current relevant and up-to-date in the world of property investment learn from
the UK's leading property professionals and grow your property business
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