In this video I'm going to teach you how to make a free chatbot that will connect to your
business's Facebook page and then you can take that and integrated with your website
no matter what platform you're using if you're using WordPress or Shoppify or Squarespace
it doesn't matter you can even use it on some of them landing page funnel builders like
click finals or lead pages it doesn't matter your to be able to take this chatbot and plug
it in wherever your website is it that interest you keep watching hi my name is Adam from
WPCrafter.com where I make WordPress tutorial videos for non-techies if you're new here
consider clicking on the subscribe button and to not miss a video click on the bell
all right a chatbot is is useful for a lot of different things and working to use a free
chatbot service another's lots of different free chatbot services the one working use
is called MobileMonkey and you could visit the page right now go to WPCrafter.com a/MobileMonkey
one word and it's gonna take you right on over to their website and so here it is their
service you can actually use for a lot of really cool things but in this video were
images specifically focus on the chatbot portion and I think a chatbot is very relevant for
every type of business because what happens is people are going to ask you questions with
you through your website and over time you start to see a pattern of questions that people
ask and they'll ask you via Facebook messenger they'll email you there's all sorts of ways
though contact you in typically will ask you the same questions and you can use a chatbot
to answer a lot of those even for me on my website I have a frequently asked and a help
section but yet I still get asked those questions via live chat via Facebook messenger and all
of that and so that's where a chatbot comes in if your local business of someone wants
it say hey are you open on Saturday chatbot can answer that for you all are you answer
you open on Christmas Eve a chatbot can answer that phrase there's all sorts of things that
you can use a chatbot for and I'm specifically going to do the tutorial on this service because
it has a live operator take over and what that means is you or someone in your business
can have a Facebook message or open on their computer and see when people are interacting
with your chat box and easily jump in and take over the chat if they wanted to alright
so here it is it's a MobileMonkey now here's their pricing page were to just use the free
plan there is a tiny bit of branding that is so obscure with it and I'll show you in
this video sorta mainly be using this chatbot builder right here there's other things you
can do there's like a chat blaster that's where all the people that have interacted
with your bot you can send a message to all of them so if your business and you sell things
you might say hey you want to 20% off coupon it's good for the next 24 hours there's all
kinds of things you could do that probably want to use it sparingly there's also Q&A
triggers so people are asking about things that you don't have answers for it collects
all of those questions so that you can go and create an answer for it it's very neat
post common guard were not to go or that the live chat take over though that is the really
cool thing and then of course the website chat widget were getting integrate this with
our website you can see they're actually using it right here on their website if you didn't
want one of their paid plans and add some additional things like scheduled glasses drip
blasts or dream campaigns where you can send a message on the first day they reach out
to you the fifth a seven-day stuff like that there some deeper analytics and you get integrations
that might be useful for you in this video that were just going to use the free version
however everything we go over applies if you want to have one of their paid options as
well so getting an account set up is really easy you're going to go ahead and click on
anywhere on this site word says get a free account and it's just like integrating anything
else with Facebook you click on it it says you want to use Facebook to login and then
it pops up your profile and you you authorize it it'd take you two seconds I'm sure you've
already done it before just make sure you're logged into Facebook on the same browser that
you're doing this on and you'll get set up really quick and then it's going to end up
taking you right here and once you go through that process now MobileMonkey will be aware
of all of the Facebook pages that you're in administrator on and so the way this works
is simple working to create one chatbot and connected to one of your Facebook pages you
can only have one body connected at a single time to one of your Facebook pages and working
to build that all out right now so the first thing I want to do is click on create a blank
chatbot and then working to get this option to use one of our other chatbot's that we
have already built out or just start with a clean slate for this tutorial were going
to just create a new one clean slate just like this and then it's gonna take us right
here and we have a new one that says untitled chatbot were to click on edit in the first
thing were to do is actually give this chatbot a title in the way we do that is we click
right here on settings known the settings this is working it named this chatbot and
were also going to choose the Facebook page that we managed to link it up to so I'm going
to go ahead and add a name right now okay so I named this bot tutorial keeping it simple
and then when you scroll down the page a little bit you're gonna see a list of the Facebook
pages that you manage and all you have to do is click on the connect button to now connected
this bot which doesn't have anything in it over in a connect this bot to that Facebook
page and what's nice is if you ever want to disconnect this bot with that Facebook page
therein ago here in this button is going to go from sink connected to disconnect the summit
click on connect and it's going to connect that you see now it's his disconnect so if
I ever want to say I don't want to do this bopping anymore you can easily disconnect
it or you can maybe disconnect it create a whole new bot with a whole new flow and then
it connect that and kinda go back and forth with the box you can do that as well so now
with this is basically the interface now everything's can be pretty much done right here where it
says pages and I'll explain what that means in a moment Q&A's were working to see a list
of the things that people might be entering into the pot that you don't have an answer
for so it keeps like a catalog of that she can go in there and you can add automatic
responses what you see these common threads that people start asking HTML elements is
what were you use to integrate into our website we will be doing that in this video FB comment
card what this does is if someone leaves a comment on a particular Facebook post that
you made to your page you can automate sending them a message back this is when you say oh
if you want to save 20% today just leave a comment in the comment section and then people
say all I want that coupon and then this will automatically send it to those people then
down here we have chat blaster this is a feature that you get Axis II and drip campaigns is
something that you need a paid plan for you can see a list of your contacts your contacts
etc. etc. now when were ready to test the pot that were about to build there is a button
in the top right this is test the spot you click on that in them will actually be able
to to test this about okay so let's click on the pages so the basics way a a bot works
it's a lot like her kind of think about it like one of those auto attendance when you
call a business you call business and they say thank you for calling and if you want
this department press one this department pressed to this department press three and
then you you you you click on say one and then it gives you the information may be to
hear the address you press one and then it gives you the address and then at the end
it says to go back to the main menu press this or do this and that's pretty much what
were creating with the bot and but what's also nice is you know when you've called those
IVR's nowadays you don't even have to put a button in for those auto attendants now
it says just say what you want just say your card number just say I want to know the office
address and all that and so that kind of synchronic technology you're now actually able to use
in a bot so your butt can get smarter over time understanding what people are asking
and then giving them what they're asking without having it to be press one or click here or
do that kind of stuff so that's kind of what were doing when you're creating a bot now
this is a very powerful bot builder so there's all of these elements you see here at the
top text images galleries you can create a form this is where you're asking questions
the persons answering those questions and then with this email element right here then
you can take all that info and email it to someone that is a very powerful video this
is actually great for me my chapter in my channel some could say hey how do I migrate
a website I can have about that is okay here's the video for that and just give them the
YouTube video Bama right there problem solved so there's all of these powerful elements
that you can use when you're building out this but now the way it works is when someone
first jumps into your Facebook messenger or when this is an integrated on your website
on the messenger on your website the first thing they're going to get is this welcome
page right here and we can put anything we want by default it's just some showing some
text here but say we might want it to also show our logo well it's super easy all we
would have to do is click right here where it says image were just clicking on the image
elements and then we probably don't want the message and then the image would probably
want our logo at the top so we can click right here and just drag that up damn we now have
our logo and a message it's looking super branded and personalized for you you just
click in here and then put your logo file and you can do that whatever you want with
this and if you put an element in that you want to get rid of just click on the little
trashcan and it's gone so the way this works is for each of these options that were going
to give someone say when someone wants to know what your office address is so we would
create a page right here it says right here create a page would click on this and we created
page oh here is our address and so you would create the series is of pages and essentially
your body is just giving people options to jump in and out of these pages just like how
a website is you have all of your content separated in these pages and you give people
the ability to jump around those pages and that's what were doing here with a bot so
what I want to do right now is build a basic bot and I will then connect in one of the
more complicated bots that I have built so that you can see how that works as well so
here's the first message I think with about you want to try to make it sound as personable
as possible so it's as thanks for your message someone will be right with you that's probably
not what we want to communicate something to go ahead and change that now right I change
my messages say hey and then pull in their first name from their Facebook account how
can we help you today so what is nice about using a messenger body is someone doesn't
have to necessarily give you some of the basic information it's just being relayed through
Facebook so you can know you can relay someone's first name and someone's last name and some
basic details like that and so these are just like to refer to them as buckets so there's
a buckets where you put information in these buckets and this one happens already be prefilled
out and so at any point in the bodybuilder where your entering text you can easily pull
up the list of buckets that you can use in your messages by putting in or by entering
two of those brackets so for me it's a shift bracket bracket and then boom there is my
list of values that I can use throughout these various messages and what's also nice about
this is when were using the form element working to be able to create these buckets and that
we could use those throughout the body experiences well so you just go down if I wanted to show
their last name right there hit enter and that will show them the last name someone
to go ahead and get rid of that okay so the next thing we want to do is give them some
options in the best and easiest way probably to do that is to add a button she'll click
right here at a button you give the button a label this is what's going to show when
someone actually is offered this as an option and then you can choose three different things
that's gonna happen when someone clicks that button number one you can have a go to a different
page so in that example where you had a page set up with all of your contact information
we can create that page and then we can make a button show that and we can also have a
button up place a phone call so this is great if someone's doing this communication on their
mobile device they can tap that button and it's going to call you right away and that
we can also have a go straight to a URL so someone says what are your pricing for XYZ
you can actually have a button that takes them straight to your pricing page or you
can have the box respond with something specific so there's lots of things you could also do
with this URL option right here some to go ahead and add two button options right now
okay have created two buttons one says call now the other one says business hours and
this is going to be linked to a page that were going to create right now now you can
delete these buttons at any time or you can actually reorder them you see these little
girls on the top right that's can allow you to reorder these buttons and so this is what's
going to show when someone first visits this bod now what we need to do now is create a
new page that working a link to this business hours button that we just created so I'm in
a click on create page sorta given a name and you can also enter a note if you want
some just going to go ahead and enter business hours now many click on create page so I have
this new page here and you can create groups to put these pages and together with so say
you wanted a new group of frequently asked questions you can do that and you can create
a page for each of these various frequently asked questions so they can say nice and tidy
all linked together so now I have this new page and I can start dragging and to start
adding my different bodybuilder elements but what I want to do first so I don't forget
is now I want to go in the link that actual button to this page that I created something
to go back here click on the welcome page right here it's his business hours on the
click on that and make sure right here it's is welcome page a Mexican a changes to be
linked to this new business hours page click on update button okay so let's go ahead and
add to some simple information here I'm going to click on text because I just want to have
some text to let them know the business hours and then will add a button to allow people
to go other places in the spot okay I just put in were open Monday through Friday from
this time that time okay so now what I would do some and add a button and remember you
can use those of button bucket containers that I was talking about in there so if you
want to add the person's first name to give it more of a personalized experience you can
easily do that okay so I'm in a go ahead and add an option here for the visitor to go someplace
else in this bod so I can send them back to the welcome page if they want maybe I'll just
enter the create a button and call it main menu okay have created that and I'm gonna
have it taken back to the welcome page there's honestly smoother and slicker ways of doing
all this kind of stuff okay so if you wanted to also trigger this without a button so someone
can just enter in business hours or what are your business hours you can enter all of those
various phrases right here words is added trigger so for here I can enter in the question
what time are you open okay I've entered that and I'll click on enter and now I have a keyword
phrase that will also trigger the business hours to be shown so this is when someone
just enters and the question doesn't necessarily click on a button that we haven't made available
to them so that will also jump someone on into here okay so I think this is okay for
starters so let's go ahead and test this by now on the top right there is the button now
when we click on this it's gonna take us over to messenger.com it's gonna take you into
your Facebook messenger accounts and it's going to start this chatbot I think were ready
for this right now some to go ahead and click on test the spot and then click on open messenger
it's taking me into the new tab and here is my bots also enjoys my bout this is whether
to see and you can see it's personalized that with the first name is hey Adam how can I
help you today and so I can click on business hours or call now so when I click on business
hours that she says that and then right here it says we are open what I what I put in it
she is showing in that it gives me an option to main menu probably want to make this incentive
thing make main menu take me back to the main menu or something like that some to go ahead
and click on it and now it's gonna take me back up to the main menu so let's go ahead
and test that phrase that I entered and I think it is when are you open so we have to
actually enter it exactly as we entered it on the trigger so I think it was what time
are you open there is what time you open I might have that wrong I don't remember let's
see what happens I clicked on enter and up there it is I actually did entered right what
time are you open and it just went ahead and showed me those hours so let let me actually
asked that question a little differently so I entered when do you open today and so what
is going to do is it's going to give me this response that says sorry I'm just about but
someone real will be right with you now you can actually customize that because right
here it says default page when I click on this this is the response that is going to
be given to someone when the pot does not know what to do in case you can change this
maybe add their first name sorry Adam I don't have the answer for that right now but will
get right back to you maybe something more personal you might want to put it right there
now check this out when I click on Q&A we see all right here on the right on answered
questions and it took that question that I answered entered and it didn't know the answer
for in it showing me this right here and what that's allowing me to do is create an answer
or link that to an answer page that I've already created so it's really nice to be able to
use this to know how people ask questions okay so you could just click on that and then
link that or set that all up I think I would just go ahead and copy its paste it right
there and hit on entered just like that and now we have an answer for that so now someone
asks that question it's going to go right here to the business hours okay so let me
go back here to my pages so this is the basics of a bot and let me just show you now how
to connect it in to your website and then I'm initially real quick how to do a form
and send an email and all of that because I've already created about for that okay so
if we want to connect this to our website any website could be Shoppify or anything
like that typically all your website platforms are to have an option of where you can enter
in some kind of Google analytics or something like that and it's the same thing with Facebook
messenger this messenger but we created so we need to click on HTML elements right here
we need to click on add HTML element in the right click on customer chat widget know what
we need to do is a few things we need to give this a name and then we need to enter the
domain name the website address where were going to actually put this so I'm in a go
ahead and do this now okay I've gone ahead and done that and what's really needs is you
can choose when you're embedding this onto your website where it picks up in the chatbot
so by default it's that same welcome page but we can choose to maybe have a pickup straight
at the business hours or some other page that we created in the body in this way you can
kind of have a little bit more control over what happens on your website now you can actually
embed this in all kinds of websites as many websites as you want if you want to have that
continuity so if you have a website one place and then you might have your check out someplace
else you can embed it in both of those locations okay so now what I like to do is I like to
click back on HTML elements click right here it's his copy code it took that little snippet
of code that I need to enter in a put it into my clipboard Sonoma to jump on over to a WordPress
website right here and if you don't know if you're not using WordPress and you don't know
how to get this working I'm sure whatever platform you can ask your support hey where
do I add an analytic script or a live chat script it's usually pretty easy to find but
if you're unsure you can ask those support channels but I will show you how to do this
on WordPress right now now your WordPress theme will he already has an option to have
a spot for putting this and the team that I use doesn't it doesn't really really tricked
out news and meeting some issue that in a moment but first I want to show everybody
else that might not be using the theme that I'm using I use the Astra Theme I want to
show everyone else how to do it so there's a free plug-in called insert header with the
call turn it insert header and footer's so essentially you can go to plug-ins add new
do a search for insert headers and footers is a simple free plug-in that allows you to
easily add Google analytics typescripts and live chat scripts so once you install and
activate that you can have this new option here that says insert headers and footers
so for this I'm in a go ahead and put it where it says scripts and footer I'm just gonna
paste it, go ahead and click on save and then I'm in a go to the front end of the website
we can see I don't have it here now but if I click on refresh you're gonna see this new
messenger bought in the bottom right-hand corner of the page there it is now because
I've already been interacting with the pot when I click on it it shows me a history of
all of my interactions with this particular bot and it's as simple as that now it's can
appear on every single page now I actually don't implemented that way and that's because
my theme has integration for the scripts but it does it in a really advanced way and gives
me total control of everywhere this a Facebook messenger but appears on my website and I
kind of like having that extra bit of control so in the Astra Theme there is a feature called
custom layout somewhat to go to it right now it's under appearance and then custom layouts
right here so I'm in a crate this new custom layout and it's going to give me display control
so click on add new and then I'm just gonna go ahead and give this a name okay Facebook
messenger bot, click right here it's his enable code editor I'm gonna go ahead and I'm in
a paste my code in there now it's his custom layout settings I'm going to go here and choose
hooks and then words is action I'm going to choose this option down here at the bottom
that's his WP footer such as WP footer right there and now I get to choose when to have
this code be triggered or more specifically where so I can choose the entire website if
I wanted or I can choose just blog posts or certain pages I can choose whatever combination
that I actually want to show this so I'm in a show it on a specific page and that's can
be my pricing page someone a scroll down to the bottom here you don't see it but there's
an option that says specific pages and then right here I'm gonna start entering in the
title of my pricing page which is just pricing and there it is pricing so I can click on
that and so now when I save this this Facebook messenger but is only going to show on the
pricing page okay so click on publish and now when I do a refresher to see since I'm
not on the pricing page my message about one away but if I click on pricing here in the
menu organist see the Facebook messenger bot is only running on that page this is a very
powerful feature that you get with the Astra Theme I haven't seen any other platform theme
or what ever implemented like this I love this control here and what's also nice is
I didn't show you you can have it be based upon whether someone is logged in or logged
out of your website there's some really neat uses for this for sure okay so now I want
to do what I said and show you that little bit more advanced bot that I created that
has a form and sends an email and do some really neat things like that so when I first
need to do is since I can only have one but connected to one Facebook page at a time I'm
in a go ahead and disable or disconnect the bot that we just created and then I'm going
to connect to the more advanced bought that I built so I'm just going to go to settings
that want to scroll down a minute click on disconnect and so now this bond is disconnected
I'll click on the MobileMonkey on the top left and is showing me all of my pots and
then right here it says WP crafter chatbot I'm in a click on edit when I click on settings,
and scroll down and then I'm going to connect this spot to my page that I am using everything
on I think I might have to change that Facebook be the code that we used integrated with the
website will find that out a moment alright so I'm in click on pages now this is a different
bot that I configured to ask a few questions for scheduling an appointment and it just
happens all automatically so on the main menu it says this message gives them an option
to click on schedule appointment and when they do that it shows this and what this is
right here is this forms option and what this allows you to do is ask a question and then
when someone answers that question you can take their answer put it in a bucket that
you can choose the name so I chose the name day gives you that put that info in a bucket
and then you can use that info and send it off in an email so what I did here is I asked
the question what they would you like this for scheduling appointments and then Isys
gave this response okay great then the bugs can show the day it and so they said Monday
Monday it is and then right here I ask if they prefer morning evening or afternoon and
then I create a bucket for that and and here's my response then I asked him their email then
I asked him their phone number and then I give them this response and then what I have
this configured to do then I use the email element right here and so I put in the email
address of where I want to send this information then I put my email subject and then I put
each of those buckets in here so when I receive an email from this body it's going to give
me all of that info those responses that someone gave it's going to give those to me and and
send it via email and then this right here they're not immune to see this actually happen
and then right here it's going to go ahead and then give them this option if they want
to go back to the main menu and so this is a bot where were asking questions and getting
answers is not about buttons and all that kind of stuff there is just so much that you
can do with this platform it is very very impressive now I want to show you the one
area where you have some branding and that's where it says main menu now there is whenever
you're interacting with the pot on the left of where the person would enter an info there's
little hamburger icon when someone clicks on that it will show them whatever we put
here in our main menu so by default it's going to show this powered by the only way to remove
this is the sign up for a paid plan which is fine you also get other things other than
this but you can add additional menu items here so let me show you how someone actually
sees this branding or whatever you would also want to add it to the main menu so I'm back
in my messenger bot right here here's that hamburger icon I click on it and here is the
only place you really see that branding and use you have the option of putting additional
menu items now today I don't find that super and intuitive for people meaning when I've
use interacted with Bob's number one and in realizing number two I didn't even realize
I could click on that and there's some menu there so that is where you see the branding
of this chatbot platform has the most minimal branding that I've seen from us some of the
other platforms okay so this is setting up a bot with MobileMonkey like us if you want
to go here and set up a free account visit WPCrafter.com/MobileMonkey now there are some
benefits to getting a paid plan number one you don't have that bit of branding number
two you get some sequences said drip campaigns you get analytics and the one big thing that
people are going to probably want that would make something like that work that you get
integrations so what that means is you can use Xavier to instead of you saw me show you
that this can send an email onset of sending an email just immediately put that information
into your CRM or your email marketing platform or something like that now there's one thing
you probably noticed in this whole video I never once basically talked about a chatbot
in the framework of marketing and E in message glass and stuff like that that's because I
don't think I would personally do these like message blasts because I don't think I'd probably
want to receive message blasts like that but you can do it and one thing I did also cover
you can also segment so there is that form are you asking questions and people can have
responses you can segment the people that are interacting with your bot that way in
case you wanted to send marketing messages you could do it based on various segments
anyways guys MobileMonkey is a really neat platform I think messenger bots are actually
very practical and applicable to most businesses out there were people just have an extra question
and be the good idea for you do is make it as easy as possible for someone to get an
answer to their question whether it be what your holiday hours what you know all these
basic questions that people are going to half of your business so anyways that's all that
I have for you in this video if you enjoyed and found value out of video give it a thumbs
up if you are not subscribed consider clicking on the subscribe button turn on the belt for
notifications if you're using chatbot's and anyways that I'm not covering that you think
would be helpful to everyone I really appreciate it if you added that information to the comment
section down below as well if you have any questions you can answer asked them answer
other people in the comment section down below hey thank you for spending your time with
me today watching this video and I'll see you in the next one
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