- Hi everyone, I'm Sarah and welcome to Hireup session
number four, which is Hireup, the NDIS and thinking outside
the box.
I'm so excited about tonight's discussion.
A big part of my role is to go out into the community and to
connect with people seeking support and their families.
So often what I hear, is that people don't really know how
best to utilize their funding.
They don't necessarily know what services are out there
for them to access and not a lot of people are really
getting the most out of the one to one support that
they can do.
So I'm hoping that by us having a discussion tonight,
or at least starting the discussion tonight,
and sharing some learnings and some insights,
that we're all gonna leave feeling a little bit
more confident about knowing exactly what services are out
there for us and really how to maximize the one to one
supports that we have access to through Hireup.
So before I get too excited, I really want to introduce you
to our fantastic panel.
So we've got Sophie Geeves on the end here and Sophie
works here at Hireup, she's on our client onboarding team
and is also a user of the Hireup platform.
We've also got Laura O'Reilly and Laura is the co-founder
and CEO of Fighting Chance Australia and is also
the co-founder of Hireup, so welcome Laura.
Very pleased to have Claire Conroy with us and Claire is
an account manager for her son, Evander, who uses Hireup
and is also involved in a fantastic organization called
Loop Plus and if you don't know about it you will know about
it soon.
And Trent, who is one of our fantastic support workers.
So welcome everyone.
I'm gonna let you all introduce yourselves shortly.
To my left, I also have Joe who's joining us for
his second Hireup session.
So thank you Joe, for being with us tonight.
Thank you everyone who is tuning in.
We're also going live on Facebook, we also have a live
audience so you're coming at us from every angle,
don't be nervous.
I'd like to thank everybody who's submitted questions
for tonight's session.
We're also hoping to get to a couple of extra questions at
the end of the session so please do send through
any comments or questions that you might have on Zoom
or on Facebook and we'll try to answer
as many of those as we can.
So tonight as I said, we're gonna be talking about
sort of the experience of the NDIS to date.
We're gonna be talking about Hireup in the context
of the NDIS and most importantly, we're just gonna be
sharing ideas and learnings as to how people
are really utilizing their funding to get the most
out of the supports that they're accessing because we're
all on this weird and wonderful journey together.
So Sophie I might start with you if you'd like to give
us an introduction as to what has brought you here tonight.
- Yep, so my name's Sophie Geeves,
I'm 21 years old.
I use Hireup as my main provider,
to get support workers
and I also work here at HQ.
- Fantastic, and Laura?
- Yeah, Laura O'Reilly.
I am super passionate about the disability sector
and in particular about empowering people to get the
most out of their funding and to live their full lives
and so yeah, really excited to be here to share that story.
- Fantastic, Claire?
- Yeah, Claire Conroy.
I have three children and the youngest of which has
a spinal cord injury and he needs support through Hireup
as well.
He needs support and I use Hireup for that method.
I also am a strong advocate and very passionate about
the disability sector as well.
I, with my sister, have started a new business called
Loop Plus, which is looking at tracking activity in
wheelchairs, to help people with spinal cord injuries
or other neurological conditions, to manage their health,
and also try and avoid pressure injuries and scoliosis
and those sort of things.
I am also part of Variety, the children's charity.
I'm on their committee and that's another area where I'm
really passionate about
looking at how we can support the most vulnerable
in our society.
- Fantastic, and Trent.
- My name's Trent Thomas.
I've been a disability support worker for the past 10 years,
and I really believe in the sector and everything that
it does.
- Fantastic.
Well I've got a lot of questions for all of you,
so let's get on with the show, as they say.
So Laura, you've navigated your way though the block
funding model and transitioning into the NDIS.
How has this impacted and changed the people and
the families at Fighting Chance, how's it changed how
they're accessing and receiving supports?
Do you think?
- Yeah, so when Jordy and I started our work in the sector,
started with Fighting Chance, that led to Hireup as well.
We started in 2011, early 2011, so at that time it was
very much before the NDIS.
And under the old system, people with disability would go
to a provider and hope that there was, I guess,
space in that provider to to deliver services to them.
In our case, our brother left school, he was looking
for a post school program, he didn't get any direct funding,
he just had to go to the providers who had the funding
and hope that someone would give him an opportunity.
So I think the transition from that block funding model,
where essentially providers would apply for the funding.
Moving from that to the NDIS has just been a phenomenal
transition.
I think we've seen it impact peoples lives in two key ways.
The first is that people have choice and that, I think,
we know the challenges that there are with the NDIS,
there are plenty, but the individual capacity to take
their funding and choose what they do with it,
is such a revelation.
I think It's been a little bit lost in the discussion,
I think, in some of the problems with the NDIS,
which there are some, there are many.
That capacity for people to really choose what they do with
their lives and to own their own lives is enormous.
We saw with my brother, in the block funded system, I mean,
he had no choice.
That was a very disempowering, negative thing.
So that choice is the best thing.
The second thing I would say, in 2011 we actually,
as a mini provider at that point, very new provider,
we thought about applying for that block funding.
It was a really interesting process because we discovered
that the government agency set incredibly tight rules
about what we would have to do as the provider,
to get that funding.
I think what that had the affect of doing over many years
is really restricting the variety of types of services
that existed because to get the funding you had
to do the cookie-cutter thing.
So we actually threw that application in the bin
and we went to the loan, because we didn't wanna do
cookie-cutter.
So I think the other thing that the transition has caused
is suddenly a provider can really do anything.
You only need to do something that one person wants
to access for one hour and you can get access to funding.
So suddenly we're starting to see all of these amazing
new types of service emerge.
My biased opinion, Hireup is one of the best examples
(group laughs)
Yes, so I think those are the two main things,
choice and also variety.
- Fantastic.
That kind of leads into my next question, for you Claire,
is that your NDIS plan is by no means prescriptive,
which is a really positive thing.
People have been given the funding and ultimately it's up
to that individuals, or as Laura said, to go out there
and access the service that are available to them,
using the guidelines that the NDIS have put in place.
I'm sure that as a parent receiving your first NDIS
plan you might feel like a deer in the headlights,
in some respect.
What have you done, or what resources, or what information
has helped you to feel really confidant about going out
there and getting the supports that you need for Evander?
- I think for me, as well as access to support coordinators
and plan managers, I think it was very much the mum's
network, that network that I had created.
So whether it was through social media, and Facebook groups
or areas that I knew there were parents like me,
who were ...
And I just found that was the best way
of sharing information.
Also sports groups for disability sports and things like
that, where my son was getting involved.
Meeting and chatting to the other parents there
was really useful.
It was actually through another parent that I came
across Hireup because I had my first plan,
had never had access to funding for supports before.
I was going down one track and I wasn't really happy
with the way that was looking for us.
So I spoke to another mum and she's all,
"Get onto Hireup", and I said "What are they?"
(laughing) Never heard of it.
So this was probably two years ago, now.
Very different to what ...
You mention Hireup now and everyone kind of knows
who we are but at that time I had no idea.
I got on and really got straight in and found someone,
and was like, why didn't someone tell me about this
six months ago, this is amazing.
Yeah, just tapping into that network of families
and that community, and really relying on them for the help.
- I think the thing with the NDIS is that people really
do have to be incredibly proactive,
especially when they get that first NDIS planning,
in going out and seeking the services and supports
that they want.
There's no one central body that's gonna give you that
information.
- I think, for me with a young child, that was really
easier access, so sort of, networks.
I think for all the groups, might be a bit ...
People who are teenagers, or young adults, and that sort
of thing, might be a bit more difficult,
but I think if it did get a bit below the surface
there are other people, with families like you,
who are looking for someone to talk to as well.
So I think that they're out there.
- And often you find that everybody is having a really
similar experience as well. - Yeah.
- Sophie a question for you.
With the NDIS, of course comes some challenges,
but also some really exciting possibilities.
As a participant in this game,
what has been the biggest change for you?
- So the biggest change for me and for my family
has been, previously before the NDIS,
I didn't receive any one-to-one support,
so apart from one weekend a month to attend a respite
based centre service, I didn't receive any support.
With that, really it's like, here's to going at it
and really I relied heavily on my parents
and extended family too.
It's just really quite aggravating, actually it is.
Then all of a sudden I got my NDIS plan
and I received all this funding for one-to-one support.
It's been really life changing for me.
I chose Hireup as my provider,
because it enables me to be able to choose
who walks through my front door.
We get to connect on common interests so I had
different support workers that I use for different
aspects of support.
So I guess the biggest challenge for me has being able
to receive that support but also being able to have a say
who walks through my front door.
- And then you found yourself working here
at Hireup anyway.
(group laughs)
We always get the good ones.
Trent, I guess from a support worker perspective,
the NDIS represents really exciting opportunities,
not just for people seeking support but also
for support workers and you're doing some really incredible
things with the individuals that you're spending time with.
So what impact do you think the NDIS has had on you
and the support that you're actually now able to provide?
- Well similar to Sophie's answer, it's allowed me
to kinda offer my supports to people that I think I'd
be well suited to.
It allows me to utilize my strengths as a support worker,
in the right dynamic for support work that's needed.
I find it very empowering seeing the people I've supported
in a very person centered dynamic,
Which allows them to have their supports tailored to them
through this new NDIS dynamic.
Whereas opposed to the previous style of pre-NDIS
incarnation of day programs under the block funding module,
where a lot of people will just be lumped into a group
and have no real say in what they do in their dynamic.
It's just really refreshing to actually be a part
of someones personal progression and being able to further
their goals.
- Yeah, absolutely.
- And I find I just look forward to working each day,
doing direct support.
- Fantastic, I love that and I love, as you say,
it really gives support workers the autonomy and the choice
to actually pick and choose the types of supports
that they're providing.
So it's not only more effective,
but it's actually more rewarding for both sides.
- Yeah.
Definitely mutual pickings.
- Yeah, absolutely.
So I guess moving now into Hireup, within the context
of the NDIS ...
For a long time we've all been hearing these buzz words,
choice and control.
I guess what the NDIS needs though, to thrive,
is that services really enable people to exercise greater
choice and control and that's really at the heart
of Hireup.
Giving people the autonomy to pick and choose the supports
for them.
Hireup was born into the NDIS, so we didn't exist
pre-NDIS world.
It can take a lot of time for people to start to think
differently and to give themselves permission
to think differently and in turn do differently.
So I guess my question for you Laura,
is working with so many families through this process,
and obviously your involvement in Hireup ...
What do you think is kind of the light bulb moment?
And there might be some light bulbs going off
in here tonight.
What are the light bulb moments, when people really start
to understand the opportunities that the NDIS presents
and then in turn how Hireup can help contribute to that
or help to facilitate that?
- Yeah.
Through Fighting Chance, I had the opportunity to
sort of walk through the transition process with many
of our approximately 400 families.
I think when we really saw this evolution of
sort of people from really overwhelmed, and confused,
and I guess feeling the weight of that pressure
to be in control, feeling that really heavily,
and especially people who've transitioned from a system
where everything's catered to you, or be it very patchy,
in many places not very good, but it was part handed to you.
Being quite passive, getting people being used to that.
Suddenly going, oh my goodness, I'm responsible,
I have to work this out myself and I have to really absorb
all this information.
So we really saw people go through that process.
And I think also, the actual process of meeting with
the NDIS, meeting with the like,
that was challenging for people.
Where I saw the real light bulbs going off was when people
had their funding and they suddenly realized,
oh, I have this money here, and I can use it,
and I can, you mean I can choose, I can tell you that
I want to come on these days, or I don't have to come
to you I can go over here and seeing people start
to realize the implications of that.
The pain at the start of having to the research,
and the digging, and engage with those networks,
and find your way.
The payoff to that is freedom.
Enormous.
And then starting to some about how Fighting Chance families
getting onto Hireup, finding support workers,
finding that magical match, that person who just kinda
gets you and is your friend, has the same interests,
and seeing the impact that that's had on some of our guys
lives.
I mean it's just extraordinary.
So I think yeah ...
I compared that with how my brother Shane's life experience,
I mentioned, very much, this is what you get.
This is the support workers that's working with you
whether they're fit or not.
This is the service that you can access,
whether you wanna got there or not.
Sadly, Shaney died in 2011, but I just wish he had
had the opportunity to live a life of choice and freedom
and seeing that amongst the Fighting Chance community
and having some access to that with the guys who
use Hireup, its' yeah, it's a really awesome thing
to watch.
- It is, it's a fantastic thing to be a part of.
Sophie, as you said, pre-NDIS you didn't have one-to-one
support, you didn't have access to one-to-one support.
Can you share with us how it's changed for you,
being able to access one-to-one supports through Hireup?
And I mean, you touched on it earlier.
What are some of the other things that you've been able
to access, or be it having more choice?
What are some of the things that you've been able
to now do or work towards.
- I've been able to develop my independent living skills.
So really focus on my goals.
I wanna work towards planning a different way
and going, okay well what does that look like.
In terms of when I'm traveling with a support worker,
what measures do I need to put in place to make it happen?
Also, I've been able to access new connections through
the NDIS which has been fantastic.
I've received on drug support through them,
so I have a coach that comes to Hireup HQ once a month
and just sees how I'm going on the job
and provides me with any extra support that I may require.
Things like just accessing the community in general,
I don't have to rely on my parents to guide me
from my house to my friends house.
Which I think is something that we all take for granted.
Just being able to phone-up someone who lives 10 minutes
down the road and say, "Oh yeah, can you do a shift
in a half an hour?"
(group laughs)
And they're like, "Oh yeah no problem I can do that."
There's no middle person, I think is one of
the biggest things.
I can put the shift into Hireup,
five minutes before they walk in the door
and it's all done.
I've also been able to access exercise physiologists.
So I see an exercise physiologist twice a week,
and that's really improved not only my physical well-being
but also my mental well-being.
Being able to physically keep active, obviously has a big
impact on you mental well-being.
Also, I use support, with coming here to HQ,
I work here two to three days a week,
and I have a support worker that comes helps me get ready
in the morning and then drives me to HQ
and then I work my morning, then they help me at lunch,
then we go home in the afternoon.
It's just being able to have that flexibility is great.
- And now one of your support workers has also now gotten
a job at HQ.
(group laughs)
So she's actually working here as well.
Whilst your working here, so it's worked out perfectly.
- Yeah.
- We need a lot of staff, you know.
(group laughs)
And you just hosted the party of the century, your 21st,
and you had a lot of your support team there as well,
which is fantastic.
- Which I think is really important.
Being able to realize that your support workers,
you can develop a friendship with them, and it's not like
they walk in the door and they provide a service to you
and they never speak to you again.
It's that continuity of support.
- A lady put it really nicely the other day,
she said it's friendly service provision.
Which I think is quite right.
And one of the really exciting things that we're starting
to see through Hireup, is that people are starting
to talk about, not starting to talk about support workers,
but starting to talk about mentors, coaches,
community connectors, and educators.
So they're really starting to think quite broadly
about what supports they're choosing to access.
I know that Trent you're considered a lifestyle coordinator.
- Yeah.
- Which is fantastic.
I feel like I need a lifestyle coordinator.
(group laughs)
Can you tell me a little bit more about the dynamics of
the relationship between you and Adam, in the role that you
play as his lifestyle coordinator?
Also, how you, in that role, fit into his broader
support network.
- Yeah, sure.
Well to begin with I better explain a bit of the dynamic
of what Adam's life is like.
Adam is a wonderful individual, has a very active life.
He has several different businesses.
Ranging from the creative screen printing of T-shirts
and cards, to sell-up markets and there's an online store,
to the more pragmatic style of he has his own delivery
service where you'll see him hustling and bustling all over
the city in his very own refrigerated van,
getting fruit and veggies to people's houses.
- And what's that called?
Adam's Apples.
- Adam's Apple Delivers and Adam's Apple Creations.
(group laughs)
(muffled speaking)
Yes.
So he lives a pretty active lifestyle,
and in between the roles and jobs that he has,
he has a very active social life as well.
With lots of exercise, lots of socializing, lots of swimming
in particular, and visiting friends and families in
the summer.
Adam, although having such a really well developed life,
where he's contributing to society, has autism,
so he has a bit of difficulty communicating at times,
he can't drive his own van, and he pretty much requires
around the clock support.
So Adam has a team of designated supporters that are around
can help fill in those little holes where Adam might need
a little bit of assistance to help him be a thriving person
in society.
My role as a lifestyle coordinator is to be at the helm
of the ship of his team of supports, so to speak.
Helping Adam and the team have all the resources,
information, and support that they need to get the best
out of each day with Adam.
- It's fantastic and there's an amazing video
of Adam and Trent on the Hireup Facebook page,
so if you haven't checked it out, I definitely recommend
checking it out, it's fantastic.
I don't know, Adam's Apples aren't, you can order
Adam's Apples or you can't order Adam's Apples?
Is his clientele sort of--
- Well you can through his online store for any of his
merch that he creates but he doesn't sell apples.
- Fantastic, he doesn't sell apples.
(group laughs)
That's a shame, I only want apples.
(group laughs)
Claire, kind of taking a step back to the NDIS a little bit.
What do you think are some of the most common misconceptions
or barriers for people, when they're looking to access
one-to-one support using their NDIS fund?
What do you think stops them from sort of moving forward?
- I guess in particular for something like Hireup,
I think people have the misconception that you have
to be self-managed to use Hireup.
So when I'm telling other families about what I'm doing,
they say, "Oh but I'm not self-managed", so I think it's
that misconception, 'cause you can be plan-managed
or NDIS-managed in order to use it.
I think that's a really great thing for them to understand
and the fact that they can actually, also if they are using
those other types of plan management, that they can actually
bring their own support workers and get them to join up
on Hireup as a support worker.
So it may be someone from their own community,
it may be someone that they know from a church group,
community group, or sporting group.
I think that's really great for them, when that light bulb
moment, of them to understand actually I can be using
my NDIS money.
Yeah, it's like a management tool for me to be able to get
this person to assist my family member.
So I think when people kinda get that, its really fantastic.
Then they can start to create their own team,
and they may have that worker and they may have numerous
other people that they've found online through the site
as well.
So that's great.
I think, in particular for families, it's that understanding
of the process, in particular of what is involved in
actually finding someone.
As a mother I was a bit conc-- I'm not saying concerned
but everyone's very protective of their child.
So it's making sure that you know that that person who's
going to look after your child,
they're been through all the checks,
and that they're got their working with children,
and all those sort of things was really important to me.
So I think once I kind of understood the process
Hireup went through and felt confident.
Also the amazing thing is you can have that one-to-one
meet and greet beforehand.
So as a family that was really important to me,
when I'm kinda putting someone in charge of my child
and trusting them.
That I had met them, I knew them, and usually I'd do kind of
a shift with them first.
Yeah I think that understanding and it's, I guess,
not a misconception but it's something that is a real
concern for families.
Is to know who's gonna be with their child.
I guess that reoccurring, that once you've found those
great people, that you create them in your team
and that you can keep using them again and again.
It was, for me, amazing.
- And on the other side, if that person isn't right for you,
then that's perfectly fine.
Let's look at finding somebody else.
I think one of the things that I find,
when people have real light bulb moments
is way they realize that they could actually be utilizing
someone who's already in their existing network,
whether it be a neighbour, or a family friend,
someone who's sort of providing a level of informal support.
And actually get them onboard to Hireup,
so that they can actually, sort of, formalize and facilitate
that relationship as well, which is fantastic.
I guess now with moving into our last round
of questionnaires everyone can sort of relax.
But I'd love to just hear a little bit more about
the different ways that people are utilizing it.
And Sophie, I know that you said before that you're
part of youth programs, and your obviously doing your
work here, and this is kind of a stepping stone onto other
things for you.
So I'd love to hear about how you're using your NDIS
funding to progress towards your career, ultimately.
Keeping in mind that the NDIS is ultimately an insurance
scheme.
It's building an individuals capacity so that they need
less supports ongoing.
So how are you utilizing your funding to get to that place?
- Yeah.
So like I mentioned before, I see a coach once a week.
We work on different skills anywhere from the skills
that I need to move out of home, to career coaching,
to financial planning, and all those areas.
One of my big goals is to eventually move into
the community engagement centre at Hireup.
So I've started putting in strategy requests
by attending workshops, and by attending pop-ups,
and attending presentations,
that are being facilitated by Hireup.
And then reporting back to my coach and then we kind
of map out a plan and say, okay well these are the skills
that you're gonna need to move forward into
community engagement.
How can we facilitate those skills?
- Fantastic.
Community engagement's a good team to be on,
let me tell you.
And Trent, it's not just for families of people seeking
support to think about what services and what supports
they can access.
I think support workers can have a huge role in giving
people new ideas about how to go about accessing supports
or what supports.
Thinking a little bit more creatively.
So, can you give us an example of when you might've done
this, whether it be your work with Adam or some of
the other people that you're working with?
- Well in my work with Adam, this might be a very small
example of it, but over the past two years of working
with Adam, I've been able to pick up and be in-tuned
of where his interest levels are.
Much like everyone else.
We're all in constant flux as we grow.
One thing that might really interest us one day,
might get a bit drab and boring the next day,
whereas that interest grows in other areas.
Working so closely with Adam and being in-tune with him
has allowed me to pick up on these things.
Seeing when he's not really getting the most out of each day
in certain activities and being able to brainstorm
and think of what other avenues would he like to do,
and then redirect those days into more positive areas
that he would really enjoy.
I mean, for example, I mean I think we'd all,
on a really hot summers day, prefer to go to the beach
for a swim than do the same monotonous thing every day.
- Absolutely.
Now I think that's a fantastic example of where ...
I think with families there's a lot of pressure to think
about even things like what to do in a day or what to do
in the school holidays.
And if your worker can come up and say,
"Hey I've actually done a bit of research and I know you
can use the experience".
And it's actually a really fantastic program that's
being run at this center.
At this time, I think we should go a long.
And I think that families would actually really welcome
that type of input from support workers.
Claire we know that people really wanna stretch their
funding as far as possible and I know this is a touchy
subject because you did just get your second plan
and it kind of wasn't what you hoped for.
So maybe this is quite an opportune time to talk
about this.
What are some of the ways or what are some of the things
that you've done, to-date, that kind of stretch your
funding as far as possible?
- I guess I look at what the skills are of the support
worker and think well other than just the essentials
of what I need, might be personal care and that sort
of thing.
Looking for what their other skills are and what the needs
for my child is.
So I need someone who is actually going to be able to
engage in his physiotherapy,
but also I need someone who can actually get him
to his personal care, before he goes off there.
Yeah, I guess it's looking at someone who can multitask
and really that they're happy to do those sort of things.
So yeah, a lot of the workers that I have on his team
are really happy to learn from what I need
and work towards that.
The example that I just gave, the physiotherapy student,
she picks him up, takes him to his weekly session at therapy
and gets involved with that session.
They actually encourage her to learn what they're doing
and really get on the floor with him,
so that when he comes home and she might be looking
after him on another day.
She knows what the goals are that he's working towards
for the following week and so that really stretches
that money that we might have in the capacity building
daily activities money a lot further.
Because although she's a student and hasn't graduated yet
she's really working towards the goals there.
And for her it's a fantastic experience as well,
'cause she's learning at the same time as she's working
and that's all adding towards her future career.
- I think it's fantastic, the way that people are starting
to think about, well who is the support worker that we have
or what type of support worker do we wanna have.
How do we really leverage off their skills and their
interests to make sure that the support is really effective?
Which is fantastic.
- Yeah and I think tailoring ...
I have one's an ex-teacher, one's an ex-nurse,
one is studying to be a nurse, another one's the physio.
So although they have these amazing skills that I can
really utilize, it's fantastic.
They're great.
- Fantastic, don't say their names because other people
would be searching for them.
Laura, one kinda question for you.
For those people who are maybe fearful about misusing
their funding or haven't yet started to access supports.
We know that there's quite a significant number of people
who don't utilize their funding within the
first three months because they just don't know
which direction to head.
What advice do you got for them?
- Yeah I think my advice would be summarized as
just grab it.
Get out there and do it.
I think, as we've talked about today,
the trade-off with the NDIS is that it requires more
worker funds and it requires you to really engage
in researching, and work out what you want
and which direction to go in.
But the pay-off of that can be enormous,
it could be life changing.
I would highly recommend people just to jump into it,
just to start, to give things a go, and then to learn
and to pivot.
I think they're a lot of awesome resources that people
could plug into, to get that initial idea or that place
to start.
There are, as Claire mentioned, I think plugging into
your network and finding out what your friends are doing,
what their services are accessing, how are they using
tools like Hireup.
To get advice and guidance, I find the disability sector
to be amazingly connected and to people to really share
knowledge with each other, which is awesome.
There's also a lot of emerging online tools,
which are sources of knowledge.
Clickability is an example, MyCareSpace,
where you can go and look at the different services
that are around you.
I think with Clickability they do reviews as well.
Yeah, so there are emerging tools like that.
I also think that if you're feeling anxious,
requesting a support coordinator in your first few plans.
A support coordinator is someone who's whole job is to help
you use your funding and to plug you into services
in your area.
So requesting a support coordinator, in those initial
few years while you get started.
From Hireup's perspective, I know Hireup has a lot
of cool things to help people get started.
Hireup offers empower hours in many of the main cities
and regions, where you can request someone from
the Hireup team to come out and really help you get
started.
And I think that's a really powerful tool for people
who are sitting there with register in they're,
"Oh I don't know what I'm doing"
Asking for someone to help you
But also there are other online tools as well like
on Facebook, NDIS Grassroots is an amazing source
of knowledge as well.
Back to with Hireup, empower hours are awesome.
I think we also do an amazing range of events,
and workshops, and speed networking,
and just really cool stuff to help people get going.
So connecting into the Hireup community, I think is key
and really leveraging off the advice of other users.
- Well you've just answered two of the questions
that had just come through online.
- Oh good.
- Which is fantastic. - Oh that's good.
- One was what new services have emerged in the new
NDIS world and you touched on some of those.
And you also talked about what are some of the things
that Hireup is doing to support people getting started
in their journey.
That's fantastic, 'cause time is of the essence.
Is there any other services that you wanted to add to that?
Any services that you think, these are things that people
should be looking out for?
- The one thing I would say just in terms of Hireup,
I live in Sydney and I get a cool newsletter from the
North Sydney team.
It's saying all this stuff that's happening
and I'm plugging into that.
From a referral perspective, like I mentioned,
Clickability are awesome.
I know the founders of Clickability, amazing people
who really care about the sector and they're doing
great work and MyCareSpace are also awesome.
- Fantastic.
Trent, I might throw a question to you.
- Shoot.
- What would you suggest, and this is a question that has
come through on line.
But what would you suggest for people looking to get started
is the best way to connect with someone who might be
seeking support?
- Well find a platform that you can find support workers
and find someone that you can really mesh with you,
and then from that point, pretty much, network from
that broader perspective.
So if you can come to a platform and find a support worker
that has been in a previous dynamic that's similar
to the one the you're looking for, ask them questions?
I mean, we're all here passing knowledge amongst each other,
so that would probably be the best first step,
I'd recommend.
- Absolutely, and did you know Adam before you were
on the platform or did you connect on the Hireup platform?
- I actually jumped into it cold.
So Adam had his support team around him and I was wrapping
up my role at the Newtown Neighborhood Centre,
but at the same time they were looking for a lifestyle
coordinator.
Bumped into someone that was apart of Adam's circle
and they thought that I might be good for the role
and to give it a try.
So It was very much a blind start.
- And it was just sort of bring your own, wasn't it?
You were then asked to signup to Hireup to support Adam.
- Yes.
So it was through him that I found Hireup
and fell in love.
- Yeah, yeah.
Fantastic fantastic.
And Sophie, I guess a final question to you from again
from online.
How would you approach messages or the jobs board?
How would you suggest someone putting it out into
the community, this is what I'm looking for,
what sort of advice can you offer to them to make sure
that they are connecting with the right worker for them?
- I think one of the key ideas, or one of the key things
to do is to come up with a really creative job title.
So it's catchy.
I think so much we're bogged down on about what we actually
need support for.
In terms of, if you're looking for someone to come
to soccer training with you, this is just an example.
You're title could be a soccer coach or soccer buddy.
Something that really grabs peoples attention
and really separates your job away from the rest of
the job posters.
It's a really good idea.
Another thing that I also find is really helpful
is to be really specific in the description.
I also find being specific about the person that I'm
looking for.
I often say, "I'm looking for a young, female
who may be at Uni", and I try and target my audience.
Or I'm looking for a fun and energetic person who's able
to drive, for example.
It kind of sorts out all the people aren't necessary able
to provide that support.
- How boring and lazy.
(group laughs)
- I think they're fantastic too.
I would love to get one final statement from each of you,
but I'm very conscience of time.
So we're gonna wrap it up.
Thank you so much, everybody, for tuning in tonight.
We will have a live captioned version of the video,
that will be available I think in the next couple
of weeks.
And we'll be shared with everyone who has tuned in
and registered for this session.
If you have any queries or any questions about implementing
your NDIS plan or getting started on Hireup,
then please do reach out to us.
We've got an army of people here at HQ,
who are armed and at the ready to provide you with
the support that you need.
So please do reach out to us.
And finally we're always looking at new ways to improve
how we engage with the community and the conversations
that we have.
So we're really open to feedback and we're really keen
to here your thoughts on tonight's session.
And also on future sessions that you'd love to hear about.
I'd really like to thank Sophie, Laura, Claire, and Trent
for being with us and of course the wonderful Joe,
thank you so much.
Look forward to sharing with you all the details
of Hireup session five, which I believe is about inclusive
communities.
So another fantastic topic.
So thank you everyone for being with us tonight
and thank you for tuning in.
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